In the run-up to Memcom Conference 23 on Thursday June 29th, we're sharing a series of posts designed to help professional membership organisations...
Steps to digital transformation for membership organisations
In the run-up to Memcom 23 on Thursday June 29th, we're sharing a series of content designed to help professional membership associations meet their goals.
Digital transformation is crucial for membership organisations to stay relevant, enhance member experiences, and streamline operations. Here are some steps to guide you through the process of digital transformation:
Assess current state and define goals
Begin by assessing your organisation's current digital capabilities, including systems, processes, and infrastructure. Identify pain points, gaps, and opportunities for improvement. Define clear goals and objectives for the digital transformation, considering member needs, operational efficiency, and strategic priorities.
Create a digital strategy
Develop a comprehensive digital strategy that aligns with your organisation's goals. Define key focus areas such as improving member engagement, enhancing online presence, automating processes, or expanding digital services. Prioritise initiatives based on their impact and feasibility.
Empower digital leadership
Appoint a dedicated digital leadership team or individual who can drive the digital transformation efforts. This team should have a deep understanding of technology trends, member needs, and the organisation's strategic vision. Provide them with the authority and resources required to execute the digital strategy effectively.
Enhance online presence
Build a user-friendly and visually appealing website that showcases your organisation's value proposition, services, and benefits. Optimise it for mobile devices and ensure it is search engine optimised. Establish a strong online presence through social media platforms, email marketing, and content creation to attract and engage prospective and current members.
Implement a robust membership management system
Invest in a modern membership management system or customer relationship management (CRM) software that centralises member data, streamlines administrative tasks, and supports personalised interactions. Ensure it integrates with other systems, such as event management, payment processing, and communication tools, to create a seamless member experience.
Enable self-service capabilities
Provide members with self-service options to access information, update their profiles, renew memberships, register for events, and access resources. Implement a member portal or online community platform where members can connect, collaborate, and access exclusive content. Empower members to manage their own accounts and engage with the organisation at their convenience.
Leverage data analytics
Utilise data analytics to gain insights into member behaviour, preferences, and engagement patterns. Identify trends, opportunities, and areas for improvement. Use this data to personalise communications, tailor services, and drive decision-making processes.
Identify manual and repetitive processes that can be automated to improve efficiency and reduce administrative burdens. Examples include membership renewals, event registrations, email communications, and reporting. Implement membership management software and digital forms to streamline these processes and free up staff time for more strategic initiatives.
Embrace virtual events and learning opportunities
Explore virtual event platforms to host webinars, conferences, workshops, and training sessions. Blend virtual and in-person experiences to cater to diverse member preferences and expand your reach. Offer online learning opportunities through e-learning platforms or web-based courses. The ability to deliver online training is often a feature of membership management systems and makes the whole process very easy to manage.
Foster a culture of digital innovation
Encourage a culture of continuous learning, innovation, and digital fluency within the organisation. Provide training and resources to staff members to enhance their digital skills. Foster collaboration and idea-sharing across departments to identify new opportunities and stay ahead of emerging trends.
Measure and optimise
Regularly measure the impact and effectiveness of your digital initiatives. Track key performance indicators (KPIs) such as website traffic, member engagement levels, conversion rates, and operational efficiency. Analyse the results, gather member feedback, and make data-driven adjustments to optimise your digital transformation strategy. Using membership software can be a great help in this process as reports can be generated with ease.
If you are starting from a paper-based system, digital transformation isn’t going to happen overnight. It requires a commitment to adapt, evolve, and embrace emerging technologies and member expectations. However it is well worth the investment of time and money as it will set up your membership organisation for success both now and in the future. At Tahdah we have helped numerous organisations to navigate through the digital transformation process. Get in touch with our team today to find out more.